Configuring Voice Agent Settings in Talkturo

In Talkturo, you can configure and customize your AI-powered voice agents to suit your business needs. This guide will walk you through the steps to set up and fine-tune your voice agent's settings.

Getting started with Voice Agent Settings

Follow these steps to configure your Talkturo voice agent:

1. Navigate to your project
   After signing in to Talkturo, go to your dashboard and select the project where you want to configure the voice agent.

2. Open the voice agent settings
   Once inside your project, click on the "Voice Agent Settings" tab to access the configuration options.

3. Select a voice template or create a custom agent
   Choose from pre-built templates (e.g., customer service, appointment scheduler, sales agent) or create your own custom voice agent by selecting the tasks and responses you need.

4. Configure voice interaction rules
   Set up how your voice agent interacts with users by defining triggers and responses. You can use the following settings:

   • Greeting message: Set the initial message your voice agent will use to greet the caller.
   • Response handling: Define how the voice agent responds to common questions or requests.
   • Fallback options: Specify what happens if the voice agent doesn't understand a query (e.g., transfer to a live agent, request clarification).

5. Integrate scheduling or sales features
   For more advanced agents, configure specific actions like:

   • Appointment scheduling: Link the voice agent to your calendar to allow it to schedule and confirm appointments in real time.
   • Sales and upselling: Set up the voice agent to offer product recommendations and close sales directly over the phone.

6. Test and adjust
   After configuring the settings, test your voice agent using the "Test Call" option. Make adjustments based on the test results to improve its performance.

7. Save and deploy
   Once you are satisfied with the settings, click "Save" and then deploy the voice agent to make it live on your chosen channels (e.g., phone numbers, apps).

Advanced settings

For more advanced configurations, Talkturo offers additional options:

1. Custom voice responses
   Create highly personalized voice responses based on user data, enabling a more human-like interaction.

2. AI learning mode
   Enable AI learning mode to allow the voice agent to improve its responses over time based on customer interactions.

3. Analytics and reporting
   Access detailed analytics to see how your voice agent performs, including call durations, completion rates, and user satisfaction.

With Talkturo's flexible settings, you can create a voice agent that fits your exact needs!

Conclusion

Now that you've set up your voice agent, you're ready to start automating customer interactions with confidence. Make sure to regularly monitor performance and adjust settings as needed to improve the overall experience for your customers.